Terms of Service

Last Updated: July 10, 2026

These Terms govern your access to and use of the websites and services operated by Trinity Healthcare Supply, LLC d/b/a Next Meds ("Next Meds", "we", "us", or "our"), connecting users to the telehealth platform operated by OpenLoop Health, Inc. ("OpenLoop"). Next Meds and OpenLoop are separate legal entities that perform distinct roles. Next Meds provides non-clinical, administrative, and technology services; OpenLoop operates the telehealth platform and coordinates the independent professional entities ("Professional Entities", i.e. OpenLoop Affiliated P.C.s) and their licensed healthcare professionals, and the independent pharmacies (the "Pharmacies") that dispense any prescribed medication.

THESE TERMS CONTAIN A BINDING ARBITRATION AGREEMENT AND CLASS ACTION WAIVER. ALL DISPUTES WILL BE RESOLVED BY BINDING, INDIVIDUAL ARBITRATION.

By accessing or using the Website or Services, you agree to be bound by these Terms as a legally binding agreement. If you do not agree, you may not use the Website or Services.

We may amend these Terms from time to time. Your continued use after the amended Terms are posted constitutes acceptance.

You must be at least 18 years of age, reside in the United States in a state where the Services are available, and agree to be legally bound by these Terms to access or use the Services.

Next Meds does not provide medical advice, diagnosis, or treatment and is not a licensed medical or pharmacy provider. All healthcare services are provided exclusively by the Professional Entities and their licensed healthcare professionals, each of whom is solely responsible for the care they provide. Your use of the platform does not create a provider-patient relationship with Next Meds.

Neither Next Meds nor OpenLoop participate in Medicare, Medicaid, or any private payor program. By using the Services, you elect cash-pay care and are solely financially responsible for all fees. Payment information is processed securely by Stripe (see stripe.com/privacy).

To use the Services you must consent to treatment via telehealth. Please review the Telehealth Informed Consent for the methods, benefits, risks, and limitations of telehealth.

Prescription products require a valid prescription issued by a Professional Entity clinician. Subscriptions auto-renew and can be cancelled up to 48 hours before the monthly processing date by emailing care@nextmeds.com.

All content is protected by intellectual property laws. Next Meds grants a limited, non-exclusive, non-transferable license for your personal, non-commercial use only. All trademarks and materials remain the property of Next Meds or its affiliates.

You are responsible for your use of the Services, and all information you provide must be current, accurate, complete, and truthful. Prohibited conduct includes harassment, fraud, reverse engineering, scraping, uploading malicious content, spam, and any unlawful use of the Website.

All sales are final except as stated in the Refund & Cancellation Policy or as required by law. Medical consultation fees are not refundable, and prescription products cannot be returned.

We reserve the right to terminate or suspend your access at any time, with or without notice, for any reason including violations of these Terms.

Next Meds retains personal information only as long as reasonably necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements.

You agree to defend and hold harmless Next Meds, OpenLoop, the Professional Entities, the Pharmacies, and their affiliates, officers, directors, and employees from any claims arising from your use of the Services.

The Services are provided on an "as is" and "as available" basis. Next Meds disclaims all warranties, express or implied, to the maximum extent permitted by law.

Next Meds's aggregate liability shall not exceed the greater of the total amounts you paid in the prior 12 months, or USD $100.

All disputes between you and Next Meds, OpenLoop, the Professional Entities, and the Pharmacies will be resolved by binding, individual arbitration, and you waive the right to participate in a class action or class arbitration. You may opt out of this Arbitration Agreement within 30 days of your first purchase by sending written notice to Trinity Healthcare Supply, LLC, 3206 NE 2nd Ave, Suite 3013, Miami, FL 33137.

These Terms are governed by the laws of the State of Florida. Any dispute permitted to be brought in court shall be brought in Miami-Dade County, Florida.

Questions? Email care@nextmeds.com or call +1 855-739-9995.